FAQs

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GENERAL TRAVEL FAQs
What services does your travel company provide?

We offer domestic & international tour packages, hotel bookings, flights, visas, travel insurance, group tours, customized trips, honeymoon packages, adventure tours, and corporate travel solutions.

Why should I book my holiday with you?

We provide verified hotels, expert tour managers, transparent pricing, smooth documentation, and 24×7 support—delivering a safe, comfortable, and memorable travel experience.

Are your packages customizable?

Yes. All packages can be fully customized as per your dates, budget, meal preference, sightseeing choices, and travel style.

BOOKING & PAYMENT FAQs
How can I book a tour?

You can made enquiry with attached form directly through our website, call our travel experts, or visit our office. We assist you through every step.

What payment methods do you accept?

We accept UPI, bank transfer, debit/credit cards, cash, and EMI options for selected packages.

Do you offer EMI or installment plans?

Yes, we offer flexible EMI options through banks and third-party providers (subject to approval).

PACKAGE DETAILS & INCLUSIONS
What is included in your tour packages?

Accommodation, meals, transfers, sightseeing, entry tickets (as per itinerary), tour manager (for group tours), and taxes.

What is not included?

Personal expenses, early check-in, tips, optional tours, and anything not mentioned in the itinerary.

Can I add extra activities or sightseeing?

Yes, you can add optional tours or customized experiences at an additional cost.

FOOD-RELATED FAQs
Do you provide vegetarian/Jain meals?

Yes, we offer pure veg & Jain meal options on request for both flights and tours—especially for Gujarati & Jain travelers.

Can I get assistance during my trip?

Absolutely! Our on-tour support team is available round the clock for help with hotel check-ins, transfers, or emergencies.
You’ll also receive a dedicated tour coordinator’s contact before your departure.

Can I customize my tour itinerary?

Yes. A minimum advance payment (typically 30–50%) of the total package cost is required at the time of booking to confirm your reservation. The balance must be paid before the final travel date as per the payment schedule.

How do I report an issue or complaint?

If you face any inconvenience during your trip, please contact our customer care or tour manager immediately.
Alternatively, you can email us at [support email] — our grievance team will respond within 24–48 hours.

GROUP TOUR FAQs
What is the group size for your tours?

Our group tours usually consist of 20–30 travelers with a professional tour manager.

Is there an age limit for group tours?

No age limit, but senior citizens are advised to travel with family or inform us about medical requirements.

PASSPORT & VISA FAQs
Do you help with visas?

Yes, we assist with visa documentation, application process, appointment scheduling, and travel guidance.

How early should I apply for a visa?

Minimum 30–60 days before travel, depending on the destination.

What documents are required for an international trip?

Valid passport, visa (if required), confirmed bookings, travel insurance, and ID proofs.

HOTELS & FLIGHT FAQs
What type of hotels do you offer?

We offer 3, 4, 5 hotels and boutique stays depending on your budget and package.

Can I upgrade my hotel or flight?

Yes. Upgrading to luxury hotels, suites, or business class flights is possible at additional cost.

Are airport transfers included?

Yes, private or SIC (group) transfers are included as per package.

CANCELLATION & REFUND FAQs
What is your cancellation policy?

Cancellation charges depend on the package, airline policies, and travel date. Complete details will be shared before booking.

How long does it take to receive a refund?

Refunds are processed within 7–14 working days after confirmation from airlines/hotels.

Can I reschedule my trip?

Yes, rescheduling is possible subject to availability and charges.

SAFETY & INSURANCE FAQs
Is travel insurance included?

Travel insurance is optional but highly recommended for international trips. Insurance assistance is also available in velvet vacations.

How safe are your tours?

Your safety is our priority. We work with trusted partners and offer 24×7 emergency support.

OTHER COMMON QUESTIONS
Can I travel solo?

Yes, we have solo-friendly packages and female-special group tours.

Do you handle emergency situations abroad?

Yes, we offer 24×7 support and assistance in coordination with local partners and embassies.

Can I get GST invoice for my trip?

Yes, GST invoices are provided for all bookings.